Frequently Asked Questions
- What is the total cost to attend for the 2016-2017 year?
- Are books and supplies included in the direct cost?
- What Payment Plans are available if I cannot pay the entire amount at one time?
- What is the Tuition Payment Agreement and why do we have to return it?
- When will I receive my first bill?
- What other important forms need to be turned it before the start of school?
- Can my parents/guardians check my balance?
- Do you accept credit cards for payment?
- Is there an additional charge to use a credit card?
- How can I check the account balance on the student account?
- Why is the balance on my first statement so different from the balance we figured on the Payment Options Brochure?
- What happens if I am unable to pay my bill for any reason?
- What if the student account is overpaid after all the aid has been received?
- What other services are available at the Cashier’s Window of the Office of Business Affairs?
- Where is the Office of Business Affairs/Cashier’s Window?
- How can I acccess cash on campus?
- How do I use my financial aid to purchase books at the University Store?
- Why is my aid award amount not the same as the aid shown on my billing statement?
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What Payment Plans are available if I cannot pay the entire amount at one time?
We have a semester payment plan with payments due on July 31 for the fall semester and January 3 for the spring semester. We also have a monthly payment plan offered by one of our partner companies, HigherOne/CashNet, that allows monthly payments due on the 5th or 15th of each month. There is a one-time nonrefundable application fee of $35 per semester for this plan.
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What is the Tuition Payment Agreement and why do we have to return it?
The Tuition Payment Agreement is the financial agreement and legal obligation between the student and the University. It is very important that we receive this form. The agreement needs to be signed by the student and returned to the Office of Business Affairs by July 31. Failure to return the signed agreement will prohibit registration.
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What other important forms need to be turned in before the start of school?
The student needs to complete the online FERPA form, which allows us to talk to any authorized party listed on the form about the tuition account and payment arrangements. The student also needs to sign the Federal Title IV Authorization form. This form allows us to use federal aid monies to pay for miscellaneous fees other than tuition and board, and also allows us to hold any refunds on the student account if that is what is desired. All forms are completed online.
Can my parents/guardians check my balance?
You can give your parents/guardians access to your account via the self-service portal. Under self-service, the student will click on My Profile, and Shared Access. There, they will invite the user. There are a number of options available to share, including but not limited to: tuition balance, financial aid and grade reports. We also currently send out monthly statements to the student’s home address. We ask that you review these statements to verify that all the charges and aid are correct.
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Do you accept credit cards for payment?
Yes, we do allow credit card payments. The University accepts VISA, MC, Discover and AMEX for payments via the student portal and online or at the kiosk located at the Business Office window. No credit card payments will be accepted at the Business Office window. For security purposes, payments are not accepted over the phone.
Is there an additional charge to use a credit card?
Yes. Effective July 1, 2016, students paying their tuition and associated fees, including room and board, with a credit card will be assessed a credit card convenience fee, which is currently 2.75% of the transaction amount. This convenience fee is paid directly from the card user to our third party processor, HigherOne/CashNET, and is used by credit card companies to cover expenses for reward programs and consumer incentives. The fee will appear as a separate transaction item on your credit card statement. The University of Mount Union does not receive any part of this fee. For additional convenience fee information, click here.
How can I check the account balance on the student account?
Your student can give you access to their account via the self-service portal. We also currently send out monthly statements to the student’s home address. We ask that you review these statements to verify that all the charges are correct.
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Why is the balance on my first statement so different from the balance we figured on the Payment Options Brochure?
The first statement that you receive during the first week of July will show the actual charges that have been assessed to your student account as well as any aid that is expected. Some aid cannot be credited to the student account until the week before school begins. Most of this aid should show as anticipated aid on the billing statement. However, some aid, such as outside scholarships or aid still in process waiting on forms or approvals, may not show on the billing statement. This aid should appear on the August statement. If there is still anticipated aid on the September statement, you should contact the Financial Services Office to confirm there are no missing forms that would prohibit the aid from disbursing to the student account.
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What happens if I am unable to pay my bill for any reason?
If you have not signed up for the monthly payment plan and do not pay your bill on time, a 1% late fee will be assessed to the account monthly after school begins. Also, the student account will be placed on hold. This will prohibit them from viewing grades as well as registering for classes for the next semester. While the student account is on financial hold, no transcripts will be released until the balance on the account is paid in full.
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What if the student account is overpaid after all the aid has been received?
If the student account indicates a credit balance, a refund will be issued once the student requests it. A form is available on the self-service portal to request the refund. Refunds will be issued weekly and are submitted to ECSI for processing. Refunds are disbursed by Direct Deposit of Paper Check. Every student will need to enroll in one of these options before making a refund request. If the enrollment information is not received, refunds will be sent in the form of a paper check and mailed to the home address on file.
What other services are available at the Cashier’s Window of the Office of Business Affairs?
Any student account questions can be answered by the staff in the Office of Business Affairs. Any billing that needs to be sent to receive outside scholarships are handled by the cashier.
How can I access cash on campus?
A Huntington Bank ATM is located in the Hoover Price Campus Center. Mount Union’s cashier’s office is also open Monday-Friday, 8:30 a.m. to 4:30 p.m. on the second floor of Beeghly Hall. Personal checks may be cashed up to a limit of $50. If you have a personal check in excess of this amount, the cashier can make arrangements to cash your check with a local bank. Student paychecks will fall under this limit also. Cash will be given up to $50 while the remainder can be applied to the student's outstanding account. Local banks include Huntington Bank, Citizens Bank, Key Bank and Chase Bank.
How do I use my financial aid to purchase books at the University Store?
If your self-service balance reflects a credit, you will be able to access funds for book purchases with the University Store. The store will have information available regarding your credit balance, and will deduct the charges from your available credit balance.
Why is my aid award amount not the same as the aid shown on my billing statement?
The financial aid award letter is NOT the same as your billing statement. The award letter details your annual gift aid, loans and work-study eligibility. You must complete loan processes if you wish to take advantage of the loans listed on your award letter. The billing statement shows your actual charges for one semester, less any financial aid that has been credited to your account, and is what you actually owe.
Some reasons why you may see a difference in your estimated cost from the financial aid award letter and what you are being billed could be: Financial Aid is awaiting requested documents from you such as Verification or IRS Data Retrieval forms; you have not completed the required loan processes; Direct Lending loans posted to your account less a 1.068 percent fee and the Direct Lending Parent PLUS loan posted less a 4.272 percent fee; you are taking classes that incur additional course fees (ie: lab fees, fingerprinting charges, etc); different room and board options. Work-study earnings do not apply to your tuition bill unless you complete a work-study authorization contract with the Office of Business Affairs.