Refunds

A refund results when your account has a credit balance due to an overpayment from the deposit of excess financial aid or student/parent loans.  Anticipated financial aid is not considered definite until it has disbursed to your account.  Students who have a credit (credit balances show in parentheses) due to Title IV funding will receive a refund of their credit balance the third week of classes for fall and spring semesters.  Thereafter, refunds of any new credit balances will be processed every two weeks except during the holiday shutdown.

Parent Plus Loan credit balances will be refunded directly to the parent unless notice has been given to the Business Office to issue to the student.  Parents may send their requests to billing@mountunion.edu. Please make sure there is a credit balance on the account before submitting your request.

Refund amounts are subject to review.

Students have the option of receiving their refund via Direct Deposit - (by electing this method, Heartland ECSI will electronically transfer funds into a checking or savings account selected by the student.  The funds are typically received within 48 hours after processing) or by Paper Check - (by electing this method, Heartland ECSI will mail a check for the amount of your refund to your provided address.  If no selection is made on the Heartland ECSI site, a check will be mailed to the home address on file with the University).  This method could take 5-7 business days depending on the postal service.  A method of return should be selected by the beginning of the semester.   Heartland ECSI, the refund disbursement provider for the University of Mount Union will email instructions for creating a user profile on their website to view and manage your refund disbursements. 

How To Register Your Account

Once you receive the email from Heartland ECSI (https://heartland.ecsi.net) you will

  1. Click the Sign In or Register button at the top of the page
  2. You will create your user name and unique password, provide your contact information and set up security questions.
  3. If you have an existing profile (as a returning student), you will connect your existing refund account to your profile using the Heartland Key provided to you in the Heartland ECSI email.  You will also need to enter your Student ID to validate your account.

Should a credit balance result from an overpayment of personal funds, a refund will not be processed until the personal payment has cleared (10 business days).

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