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In the Office of Counseling Services, state licensed counselors help Mount Union students move toward life goals, while teaching students the coping skills needed for the future. The aim of counseling at Mount Union is to assist students in becoming socially and emotionally healthy.  Counseling is a partnership between the client and the counselor, meant to help students find solutions and possibilities in life.  Counseling staff members provide enrolled Mount Union students access to the following free and confidential counseling services on campus.

  1. Walk-in Hours

    Walk-in hours are times that are set aside for students who suddenly need help but do not have a scheduled counseling appointment. Walk-in counseling is a maximum of 15 minutes, where students can initiate the contact with Counseling Services and receive emotional support. 


    Walk-in hours are in the Student Affairs suite behind the information desk in HPCC.

    Monday: 2-4 p.m.
    Tuesday: 11 a.m. - 1 p.m.
    Wednesday: 2-4 p.m.
    Thursday: 11 a.m. - 1 p.m.
    Friday: 2-4 p.m.


    Athletes have access to designated walk-in hours in the MAAC, by checking in with Pam Miller in office 2125

    Tuesday: 11 a.m. - 1 p.m.
    Thursday: 11 a.m. - 1 p.m.

  2. Counseling Sessions

    Students who are seeking formal counseling for issues big or small will schedule a counseling appointment with a counselor. The counselor will gather information from the student during the first session to determine a diagnosis. After the evaluation, the student will work with the counselor to form a treatment plan, setting goals they want to work on during the semester. Just use the contact information to the right to call or email for an appointment. 

  3. Consultations

    A consultation is an informal meeting with a counselor. The counselor acts as an expert, providing advice, guidance, and linkage to ongoing services. Consultations are not counseling sessions. Counselors can offer up to four consultation sessions to a student before recommending counseling sessions.

  4. Counseling Staff

    All staff are under the clinical supervision of Dr. Francine E. Packard PH.D., LPCC-S, LICDC-CS, CAGCS, RMT, RYT-200, Director of Counseling Services. Meet the counseling staff from left to right in the photo below! 


    Emily Define '18, M.A., LPCEmily practices from a person-centered and holistic approach when working with her students. She values working with students from various cultural backgrounds and strives to provide a safe and welcoming environment for all.

    Shaunquelle Sapp, M.ED., LPC: Shaunquelle is committed to providing culturally responsive services to diverse student populations at the University. In her work, Shaunquelle practices from a holistic, client-centered approach, and she views counseling as a collaborative journey in which she and students walk side-by-side.

    Brittney Koren, M.A., LPC: Brittney has worked with individuals across various cultural backgrounds and enjoys facilitating an environment of learning and growth for both the client and the counselor. Brittney is passionate about working with college students and creating a safe, caring, judgment-free environment for students to share their stories, and learn coping skills to enrich their lives.

    Dr. Francine Packard., PH.D., LPCC-S, LICDC-CS, CAGCS, RMT, RYT-200: For over 22 years, Francine Has used a holistic approach to help emerging adults and families in a variety of settings ranging from inpatient hospital and outpatient mental health, as well as Children Services. Her scope of practice ranges from trauma debriefing and treatment, EMDR, clinical hypnosis, Koru® Mindfulness, Heartmath® techniques, family systems treatment, forensic testing, and supervision of clinical counseling interns.

    Counseling staff selfie.

  5. Student Workshops

    "Fall" into healthy ways of being your best self this semester! Gain tips and develop holistic techniques to help navigate the transition to college, newfound independence, and become the best version of yourself. View the upcoming workshops for the fall 2023 semester here.

  6. Counseling Resources

    If students need assistance outside of regular office hours, there are a variety of resources both on-campus and in the local area that can provide assistance. The following is a list of resources that may be used in situations in which a more immediate response is needed:

    Resident Director on Duty (330) 428-3500
    Campus Security (330) 428-1344
    Alliance Police Department (330) 821-3131 or 911 if emergency services are needed
    Alliance EMS (Fire Dept) (330) 821-1212 or 911 if emergency services are needed

    Stark County Crisis Hotline: (330) 452-6000
    Crisis Textline: Text 4hope to 741741
    Trevor Lifeline for LGBTQ Youth: 1 (866) 488-7386
    National Suicide Prevention Lifeline: 1 (800) 273-TALK (8255) or
    Alliance Area Rape Crisis Center: (330) 821- RAPE (7273)
    Alliance Area Domestic Violence Shelter: (330) 823-7223
    National Mental Health Hotline*: Text or Call 988
    *Learn about the new 988 hotline

All counseling staff members are licensed through the state of Ohio CSWMFT Board. To facilitate consumer protection, please visit the Ohio licensure verification

Counseling services provides virtual as well as live contact sessions via the Student Affairs Suite, Hoover-Price Campus Center. To schedule an appointment, call (330) 823-2886 or email


Access Counseling Services

Counseling Services staff provide many services to students. These services range from walk-in hours, counseling sessions, consultations, Koru Mindfulness, and special events. All services are free and confidential to enrolled students. If you are interested or want to inquire about a service, please contact us by phone at (330) 823-2886 or email

The Office of Counseling Services will be providing virtual as well as live contact sessions via the Student Affairs Suite, Hoover-Price Campus Center.