Skip to Content
sarah oakes
sarah oakes

Sarah (Oakes '20) Mirkovic

Claims Adjuster

I love Mount because it connected me with lifelong friends and mentors, and I stay connected through alumni groups and social media.  

Education

B.A., Human Resource Management

Hometown

Westfield Center, Ohio (currently Parma Heights, Ohio)

Why Mount Union? 

I chose Mount because I loved the atmosphere when I visited. It felt personal and friendly, and I knew I would be afforded opportunities there that I wouldn’t get at some of the bigger schools I was looking atI love Mount because it connected me with lifelong friends and mentors, and I stay connected through alumni groups and social media.  


Opportunities Through UMU
 

Through the peacbuilding and social justice minor, I was given a grant to attend a mediation training and I obtained my certificate in the fundamentals of transformation mediation. This training focused heavily on active listening and conflict resolution, which is so essential for my current job. I spend most of my days speaking with people who have just been in a car accident, and they are upset. They don’t know what happens next, and they are angry at the other driver, angry at the process they have to go through with insurance, angry at me. Knowing how to de-escalate those situations and show them I care through active listening has proved vital in providing good customer service, and helping me live National Interstate’s motto— being your best partner on your worst day.  


Current Occupation 
 

Currently, I am a claims adjuster. I handle property liability claims for National Interstate Insurance. This involves verifying coverage, investigating details of accidents, interviewing drivers and owners, making liability determinations, and paying fair settlements. At this point the only real goal I have for my career is to make things better for every place I’m at. I want to bring new ideas to the table to help streamline things on the inside and improve the quality of the work we do. I also want to make things better for our customers by being a sympathetic voice and an easier person to work with.