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Refunds

Credit Refunds

A credit refund results when your account has a credit balance due to an overpayment from the deposit of excess financial aid or student/parent loans. Anticipated financial aid is not considered definite until it has disbursed to your account.

Students who have a credit (credit balances show in parentheses) due to Title IV funding will receive a refund of their credit balance the third week of classes for fall and spring semesters. Thereafter, refunds of any new credit balances will be processed every two weeks except during the holiday shutdown. 

Parent Plus Loan credit balances will be refunded directly to the parent unless notice has been given to the Office of Business Affairs to issue to the student. Parents may send their requests to billing@mountunion.edu. Please make sure there is a credit balance on the account before submitting your request.

Refund amounts are subject to review.

Students have the option of receiving their refund via direct deposit. By electing this method, Heartland ECSI will electronically transfer funds into a checking or savings account selected by the student. The funds are typically received within 48 hours after processing. Students may also choose to receive their refund by paper check. By electing this method, Heartland ECSI will mail a check for the amount of your refund to your provided address. If no selection is made on the Heartland ECSI site, a check will be mailed to the home address on file with the University. This method could take five to seven business days depending on the postal service. A method of return should be selected by the beginning of the semester. Heartland ECSI, the refund disbursement provider for the University of Mount Union, will email instructions for creating a user profile on their website to view and manage your refund disbursements. 

How To Register Your Account

Once you receive the email from Heartland ECSI you will:

  1. Select “Sign In” or “Register” at the top of the page
  2. Create your user name and unique password, provide your contact information, and set up security questions
  3. Connect your existing refund account to your existing profile (if you already have one) using the Heartland Key provided to you in the Heartland ECSI email and enter your student ID to validate your account 

Should a credit balance result from an overpayment of personal funds, a refund will not be processed until the personal payment has cleared (10 business days).

Withdrawal Refunds

A student who wants to withdraw after classes have started for the semester initiates the process with the Office of Student Affairs. The official date of withdrawal is the date the student contacted the Office of Student Affairs OR the midpoint of the semester (please refer to Withdrawal Process in the Student Catalogue). Students who withdraw from the University entirely according to the process described above are eligible for a partial refund of tuition and fee charges according to the following schedule. Please note that a week is measured by Sunday through Saturday.

Fall and Spring Semester Withdrawals

Week Number  Refund Percentage   Charge Percentage
Week 1 100% 0%
Week 2 75% 25%
Week 3  50% 50%
Week 4 25% 75%
Week 5 and after 0% 100%

Room and board charges are refunded based on a pro-rata basis. Application fees, laboratory fees, and other course fees are not refundable after the add/drop period.

Summer Session I Withdrawals

2019 Date Refund Percentage   Charge Percentage
May 20 - May 22 100% 0%
May 23 - May 31 50% 50%
June 1 - June 30 0% 100%

Summer Session II Withdrawals

2019 Date Refund Percentage   Charge Percentage
July 8 - July 10 100% 0%
July 11 - July 19 50% 50%
July 20 - August 18 0% 100%