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Office of Information Technology

The Office of Information Technology supports the University's teaching and learning mission, the pursuit of effective business practices, and the practice of collaborating and partnering with the faculty, staff, and students in applying information technology to achieve their goals. The IT staff is committed to the stewardship of the campus' information technology resources and to fostering an environment where customer service, communication, innovation, and support are paramount across all aspects of their involvement with the campus community.

  1. Usernames and Passwords

    Unless otherwise noted, your username for each of the following accounts is the first six letters of your last name, and the first letter of your first and middle names. Students will have their entry year appended to the end of the string. For example, John A. Washington’s username would be washinja. If he started in 2022, the username would be washinja2022.

    All accounts marked "automatically provided" below are available for all new students once they register, and faculty and staff account will be available on their contract start date.

    Password Requirements:
    • Your password expires every 90 days
    • You cannot use 3 consecutive letters from your name
    • You cannot use your previous 4 passwords
    • Your password must be a minimum of 10 characters
    • Your password must include 3 of the 4 below:
      • An uppercase letter (A, B, C)
      • A lowercase letter (a, b, c)
      • A number (1,2,3)
      • A symbol (!,@,#)

  2. Account Details

    Your Mou​nt Union e-mail address is The mail server, Microsoft Exchange, 
    How to Request: Automatically provided
    Disk Space: 99GB for faculty and staff; 24GB for students
    Duration: As of May 2014 graduates' email accounts will be retained indefinitely. Unless the account has not been accessed within 12 months, then the account will be deleted. Desire2Learn accounts will be deactivated immediately after graduation to free up licenses for the next class of students.  Retirees will need to be requested in order to be retained.  All other accounts will be removed on departure from the institution. 

    Campus Domain
    This account allows faculty, staff, and students to log in to the Campus domain (CAMPUS), a collection of IT servers. Faculty, staff, and students are also given a OneDrive space which provides 5 TB of file storage.
    How to Request: Automatically provided
    Duration: Graduates accounts will be removed in February after graduation.  Retirees will need to be requested in order to be retained.  All other accounts will be removed on departure from the institution.  

    Administrative Systems
    An administrative systems account allows access to administrative services.
    How to Request: Upon hire, the supervisor receives a form from HR and with appropriate signatures, returns to IT.  Faculty and staff can request a change to their Administrative Systems access by filling out the request form  The form administrative​ systems can be found here.
    How to Access: Login with the assigned username and password
    Duration:​ Termination once the employee has left the institution or a position change.

    Faculty and Student Academic Information
    Self-Service account allows access to the University course registration system and academic information.
    How to Request: Students will have a Self Service account created for them once they are accepted to the University.  Faculty and staff will receive this account when they are hired.
    How to Access: Access Self-Service online at

  3. Retiree Information
    Retiree FAQs
    1. Do I get to keep my email account?
      • Yes, as an official retiree of the University with 20+ years of service.

    2. Does my spouse get an email account? 
      • No.

    3. Do I get to keep the access to my email and OneDrive if I retire and come back as an adjunct?
      • If you are continuing as an adjunct you will maintain your email, drive space and Office365 access. If you continue to teach after your retirement, the Office of Information of Technology will need to be notified by Human Resources.

    4. What do I lose access to?
      • You will lose access to VPN and the Microsoft Office Suite, which includes OneDrive, SharePoint, Office products, Self-Service, etc.  The Microsoft license is no longer valid once you retire.

    5. When will my access be terminated? 
      • Email will be kept active until you notify the Office of Information Technology that it is no longer needed or if it has not been accessed within a year. In order to retain the email acount, the retiree must complete annual data security training. However, access to other resources (file space, Office365, etc.) will be terminated at the end of the last day of employment.

    6. Will I keep access to Self-Service? 
      • No. However, you will be given a local account that will only work with Self Service. This account can be used to obtain W2 documents, this account will be disabled automatically on tax day the year after you leave the institution.

    7. Do I get to keep my computer or continue to get Hardware or Software discounts?
      • No, because you are no longer an employee of Mount Union.
  4. Data Security

    The Office of Information Technology takes the protection of data very seriously.  An Information Security Plan (ISP) has been put in place to ensure the confidentiality, integrity, and availability of data, defined, develop, and documents the information policies and procedures that support University goals and objectives, and to allow the University to satisfy its legal and ethical responsibilities with regard to its IT resources.

    Information security policies and procedures represent the foundation for the University's ISP.  Information security policies serve as overarching guidelines for the use, management, and implementation of information security throughout the University.  Internal controls provide a system of checks and balances intended to identify irregularities, prevent waste, fraud, and abuse from occurring, and assisting in resolving discrepancies that are accidentally introduced in the operations of conducting University business.  When consistently applied throughout the University, policies and procedures assure that information technology resources are protected from a range of threats in order to ensure University business continuity.

    This plan reflects the University's commitment to stewardship of sensitive personal information and critical business information, in acknowledgment of the many threats to information security and the importance of protecting the privacy of the University's constituents, safeguarding vital business information, and fulfilling legal obligations. Below please find several resources including the Information Security Plan and IT Policies. 

  5. Email Encryption

    Do you want to encrypt an outgoing email?

    Learn how to send encrypted email. Please ensure that you follow the correct instructions under newer versions.

    Are your emails being encrypted automatically?

    Outbound messages that contain matches to pre-made patterns in the subject line, message body, or attachment can automatically encrypt your emails if they are being sent off campus.  The patterns are compared to formats for Credit Cards, Social Security Numbers, Privacy (Personal Identifying Information), and HIPPA formats.


    The format of this data varies depending on the country, and these filters are more commonly used in the U.S.; they do not apply to other locales.

    • Credit Cards - Messages sent through the Barracuda Email Security Gateway containing recognizable Master Card, Visa, American Express, Diners Club or Discover card numbers will be subject to the action you choose.
    • Social Security - Messages sent with valid social security numbers will be subject to the action you choose. U.S. Social Security Numbers (SSN) must be entered in the format nnn-nn-nnnn or nnn nn nnnn .
    • Privacy - Messages will be subject to the action you choose if they contain two or more of the following data types, using common U.S. data patterns only: credit cards (including Japanese Credit Bureau), expiration date, date of birth, Social Security number, driver's license number, street address, or phone number. Phone numbers must be entered in the format nnn-nnn-nnnn or (nnn)nnn-nnnn or nnn.nnn.nnnn .
    • HIPAA - Messages will be subject to the action you choose if they contain TWO of the types of items as described in Privacy above and ONE medical term, or ONE Privacy item, ONE Address and ONE medical term. So, for example, a U.S. Social Security Number (SSN), a street address, and one medical term is enough to trigger the HIPAA filter.


    For a list of sources of medical vocabulary used by the HIPAA dictionary, see Medical Dictionary Source for DLP HIPAA Compliance in Barracuda Campus. Because of the millions of ways that any of the above information can be formatted, a determined person will likely be able to find a way to defeat the patterns used above. These filter options are no match for educating employees about what is and is not permissible for transmitting via unencrypted email.

    Credit Card numbers and Social Security Numbers will be subjected to checks in the body of the email and attachments.

    HIPPA formats will only be subjected to checks in email attachments.

  6. Emergency Alert Notification (Blackboard Connect)

    Blackboard Connect is Mount Union’s mass communication system that allows University officials to reach all members of the campus community with information during unforeseen events or emergencies within minutes.  The system utilizes email and telephone (cell phones, office phones, and home phones) to relay critical information.  Members of the campus community may also opt in to a text-messaging component, an extremely valuable tool that increases the Mount Union’s ability to contact students, faculty and staff at critical times.

    To ensure that the system continues to work properly and to give members of the campus community the opportunity to update information or opt in to text messaging on a regular basis, Mount Union issues a test of​ Blackboard Connect each semester.  Members of the campus community will be notified of upcoming test dates via email and will be given the opportunity to update cell phone information prior to all testing dates.

    Cell phone information, however, can be updated at any time during the year by following these instructions.

    • Go the Self-Service website
      • Log in with your network user name and password (the same information that you check email with)
      • Click the "User Options" from the left hand menu
      • Then click "User Profile"
      • Scroll to the bottom to the “Phone Numbers” section 
      • Click the "Edit" button next to the phone number you want to edit and click the "Save" button when done
      • To add a cell phone number to your profile, click on "Add a Phone Number"
      • Enter your cell phone information
      • Click the "Save" button

    Please keep in mind that text messaging is the most effective way for Mount Union to contact community members in the case of an emergency.  Your cell phone number will not be published. Faculty, staff, and students may opt in at any time by texting SUBSCRIBE UMU(please be certain to include a space between SUBSCRIBE and UMU) to 23177. 

    Please note that telephone information is automatically pulled from Self-Service and e-mails are sent to everyone with a Mount Union account.  Mount Union does not have the ability to choose different levels of delivery for individual people.  Text messaging is the only option that community members can choose individually.

  7. Hardware and Software Purchasing

    University Technology Purchases
    All hardware and software (keyboards, USB drives, monitors, tablets, publisher software, accessories, etc.), multi-media, audio-visual, telecommunications purchases made with institutional dollars must first go through the Office of Information Technology.  Please contact IT at or ext. 2854) for any technology purchases.

    Additional information can be found in the Puurchasing Procedure PolicyPlease refer to the Purchasing Card Policy when purchasing items using a purchasing card.

    IT Administered University Software Site Licenses
    Mount Union has several Agreements in place to license frequently used software. You can also receive an educational discount when purchasing computers from Apple or D​ell


    The student discount for an Individual Responsibility User (IRU) is 10% on voice and data.
    Student Discount Page

    The faculty/staff discount for an Individual Responsibility User (IRU) is 15% on voice and data.
    Faculty/Staff Discount Page


    Apple, Inc. 
    Apple typically provides discounts of $50-$100 on computers for faculty, staff and students.

    Mount Union faculty, staff and students are able to receive up to a discount on select Dell computers. Be sure to check out the Mount Union Dell Site.

    1. Members can shop 24/7 at:
    2. Members will need to verify their work/student email address to obtain the coupon
    3. Enroll in Dell Rewards to receive up to 3% back on every purchase + Free Expedited Shipping
    4. Apply coupon at checkout - coupon will stack on top of offers (some exclusions may apply). 
    5. If members have any questions, please reach out to and include your Member ID: 126417248


    Microsoft Office 365 can be downloaded free of charge for students, faculty, and staff from Office Online. Please follow the instructions to install on a Windows computer, or to upgrade to Office 2016 on a Mac computer. Each person has up to 5 licenses that can be used. These licenses remain active for as long as you are a current student or employee. Please note Faculty and Staff use 1 license for their University-owned machine.

  8. Virtual Private Network (VPN)

    A Virtual Private Network is a secure road between you and the campus, which only you can see and only you are allowed to drive. This road is for use when you are off campus. Using a VPN enables you to connect to the campus network from an off-campus location (home, coffee shop, Wi-Fi hotspot). Once connected you will be able to access to your home space (H:\drive), departmental common space (S:\drive) and Virtual Desktop Environment. You do not need VPN for Brightspace (D2L), Skype for Business, iRaider, or Self Service.

    Request VPN Access

    VPN Set-Up

  9. SpectrumU

    SpectrumUa streaming service that allows the campus community to watch live programming and on-demand content, anywhere on campus with their mobile device, tablet, laptop, or Roku. This service is similar to current streaming services such as, Netflix, Hulu, and Disney Plus.  You can access SpectrumU from your personal computer or by downloading the app.  When accessing SpectrumU from your personal computer, Chrome, Edge, Safari, Firefox are all supported.  


    SpectrumU Channel Line-up

    Spectrum Support

    UMU Res Network