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Student Success

At the University of Mount Union, help is only a question away, and that’s still the case even as we move to remote and online learning for the remainder of Spring 2020.

We know that remote and online learning can be a unique challenge, particularly if it doesn’t fit your learning style and if you never anticipated learning in this way. To help you transition and be as successful as possible, Mount Union is dedicated to providing resources and support to help you in this new learning environment. This page has been designed as a one-stop shop to access resources.  Students can find current resources on this page already, and we’ll continue to add resources as time goes on, so come back and visit this page often! Students can also visit the Campus Office and Resource Update page for details about other offices and services.

Student Support

  1. Temporary Academic Policy Change for Spring 2020

    As part of Mount Union’s commitment to ensure the continued academic success of our students, the University has made the decision to extend both the satisfactory/unsatisfactory (S/U) and withdrawal (W) deadlines to Wednesday, May 6, the last day of regular classes for the 2020 Spring Semester. Read more about this policy and access the required forms at Online Learning Updates, and reach out to your advisor, the Office of the Registrar, or the Center for Student Success with questions. You can also learn more from the Academic Policy Updates video.

  2. Access to Wi-Fi and Devices

    Having access to the internet and a device to complete work at this time is critical in order to be successful in classes. Students who do not have a device on which to do work, please reach out to academicsupport@mountunion.edu. If you are having trouble accessing Wi-Fi at home, check out the Internet Access Options for some resources that might help. Also, if you are having trouble accessing email, D2L or other campus online resources and need to reset your password, click here. You can also reach out to IT at helpdesk@mountunion.edu or by calling (330) 829-8726.

  3. Tutoring (all subjects)

    As the University transitions to non-face-to-face instruction, students can receive all tutoring online at MyWCO.com/Mount beginning Wednesday, March 18. Students can schedule live online tutoring (synchronous) or self-paced support (asynchronous). Create your login (if you haven’t already), review availability, and schedule your sessions at MyWCO.com/Mount. Step-by-step instructions will be available as you schedule and again in confirmation emails of scheduled appointments. Please note the login account for tutoring is separate from your DWOC account. You’ll need to create a separate account for each service. Students can also find the online tutoring schedule on the Academic Support page of iRaider.

  4. Help with the WOC Portfolio

    If you need to complete your WOC portfolio this semester, but sure to check out this helpful information to guide you! We cannot stress this enough, if after reading this resource still have questions or would like help, reach out to the Integrative Core office at icore@mountunion.edu or (330) 829-8229.

  5. Individual Meetings with CSS staff members for support

    Staff in the CSS are here to help. Students who need a one-on-one virtual meeting to talk about any classes or topics ranging from setting up a home workspace and time management to studying techniques, we can help! Just reach out to Jody Bryan at bryanjo@mountunion.edu or (330) 823-8685, and she’ll connect you with the right person!

  6. Student Accessibility Services

    Students who receive academic accommodations through the Office of Student Accessibility Services (SAS) remain registered with this office and can continue to work with SAS remotely. Faculty have been contacted about testing accommodations as we’ve transitioned to the online or remote environment. Most other services of SAS are available, and if students have questions about these services, they can contact Ross Miltner directly using the contact information provided or find more details on the Student Accessibility Services website.

  7. DWOC

    The DWOC Studio will continue to support students and already offers online consultations for both graduate and undergraduate students. Learn more and schedule your consultation on the DWOC Studio website. If you click the Make an Appointment button, you will be walked through steps to schedule your online appointment. If you have questions about how online consultations can work for you, please contact the director at dwocs@mountunion.edu.

  8. Counseling Services and Resources

    Staff from the Office of Counseling Services remain available to meet your needs through e-therapy sessions. Already established clients can make arrangements directly through their current counselor to schedule or confirm appointments. Anyone else wanting to set up an appointment may contact counseling services at (330) 823-2886 or counselingservices@mountunion.edu. Students can also visit the Counseling website for helpful materials related to maintaining your mental wellness during this challenging time. See the Coping with changes due to COVID-19 tab for more information.

Free Student Resources During Covid-19

  1. GLEAN

    Glean is an audio recording and note-taking app that allows users to record live audio from video lectures. Notes can also be attached to the audio to organize and study information more effectively. Unlimited use of Glean is available for all students for free for the remainder of the 2020 Spring Semester. Interested students should contact the Office of Student Accessibility Services at studentaccessibility@mountunion.edu to get set up.

  2. National Emergency Library

    Created to expand access to free materials, the National Emergency Library is live.

    • Signing up for an Internet Archive account is free and open to the world. Visit Archive Sign Up, and if you have any problems, contact info@archive.org.
    • To check out a book, browse the collection or search for books or authors, visit Internet Archive. Use the “Search this Collection” box along the left to begin.
  3. Adobe Products

    Adobe has generously provided temporary at-home access for all students on campus to continue their work remotely. This access will be available until May 31. Please use Adobe Products Instructions for Use to get set up.

Academic Support

Academic Support offers a variety of services to assist day and evening students in managing their coursework successfully. Individual academic counseling and study strategies matched to learning styles can help students handle difficult classes. Additionally, this service coordinates a Week 4 Progress Report in each semester for at-risk students and oversees many outreach efforts to contact struggling students throughout the academic year. All reports are reviewed by the Director, who will attempt to contact struggling students based on the responses provided by faculty members. Also, peer tutors, who are hired and trained by the office, facilitate study groups for many courses.